Camunda Enterprise Portal Guide

This guide helps you navigate our Camunda Enterprise Customer Portal. This document includes information about how to gain access, download the license keys, create temporary license keys, and manage support contacts for our support JIRA.

Note that support will continue to be provided via our JIRA support system.

Disclaimer: The Camunda Enterprise Portal is currently in closed beta. If you would like to join the beta users, contact your Customer Success Manager or email customer-success@camunda.com.

How the Portal is organized

The Portal is divided into the following areas:

Dashboard

This works as the home page of the Portal. In this area, you can:

  • Check out important updates/news (e.g. new product releases).
  • Find quick links to relevant areas/pages (e.g. JIRA, Manuals, Best Practices).
  • Check pinned content.

Content & Resources

This is the central repository for case studies, blog posts, demos, and other content. You can filter content using the top filters and pin content.

Playbooks

This area includes compilations of resources available under Content & Resources.

Training & Certification

This is an area with links to Camunda Academy, Custom Training Requests, and Open Trainings.

Products & Best Practices

This is the section that links to Best Practices and Success Paths. Under this section, selected admin users from the customers (enabled by their Customer Success Manager) are able to access some additional areas, including the following:

  • Subscription Overview: Admin users can find subscription information (e.g. SLA and SLA timezone), usage limits (e.g. PIs, DIs, TUs included), and support contact limits (e.g. number of full support contacts included).
  • License Key Manager: This is where your company’s license key(s) are available to download. Additionally, admin users are able to create temporary license keys for development (valid for 90 days).
  • Support Contact Manager: The page where the admin users can add, remove, and edit the support contacts who can access JIRA support.

Who can have access

All support contacts at your company who have access to our JIRA support system have access.

Some areas (e.g. License Key Manager) are only available for people your company nominates as admins. Contact your Customer Success Manager for more details.

How to log in

To log in, go to customers.camunda.com and use the same login credentials you use for our JIRA support system.

How to access subscription details

  1. Log in to the Customer Portal.
  2. Go to the Subscription Overview page.

Selected admin users from the customers (enabled by their Customer Success Manager) are able to access the Subscription Overview page.

Under that page, you can find subscription information (e.g. SLA and SLA Timezone), usage limits (e.g. PIs, DIs, TUs included), and support contact limits (e.g. number of full support contacts included).

How to retrieve your license key

Selected admin users from the customers (enabled by their Customer Success Manager) are able to download their license key from the Portal.

  1. Log in to the Customer Portal.
  2. Go to the License Key Manager page.
  3. Under Current License, find your current license.
  4. Click Download to export as a txt file.

How to create a temporary license key

Selected admin users from the customers (enabled by their Customer Success Manager) are able to create temporary license keys for development (valid for 90 days).

  1. Log in to the Customer Portal.
  2. Go to the License Key Manager page.
  3. Select Add temporary license.
  4. Review the pop-up message and click Yes.
  5. Retrieve the new license key under Other Licenses and click Download to download it.

How to create a support contact

Selected admin users from the customers (enabled by their Customer Success Manager) are able to create new support contacts for the JIRA support system.

  1. Log in to the Customer Portal.
  2. Go to the Support Contact Manager page.
  3. Click New Support Contact (a new tab will open).
  4. In the new tab, enter the requested information:
    • First Name
    • Last Name
    • Email
    • Project Role
    • Read-Only (select Yes if the user should only see tickets but not create new tickets.)
  5. Once all information is entered, click Create.

Navigate back to the Support Contact Manager page where the new contact will be available.

How to change a support contact

Selected admin users from the customers (enabled by their Customer Success Manager) are able to change a support contact between full access (where users can create tickets) and read-only for the JIRA support system.

  1. Log in to the Customer Portal.
  2. Go to the Support Contact Manager page.
  3. Find the support contact under Current Support Contacts.
  4. Click Change Access.
  5. Review the pop-up message and click Yes.

How to delete a support contact

Selected admin users from the customers (enabled by their Customer Success Manager) are able to delete an existing support contact in the JIRA support system.

  1. Log in to the Customer Portal.
  2. Go to the Support Contact Manager page.
  3. Find the support contact under Current Support Contacts.
  4. Click Delete.
  5. Review the pop-up message and click Yes.

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